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Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at


To place your order :-

  1. You will need to log in to your account using your Username and Password. If you don’t have an account created yet, you will need to sign up before proceeding.
  2. Click the “Add to Shopping Bag” button on the products you wish to purchase.
  3. Click “Continue Shopping” to continue add other products into your shopping bag, or click “Checkout” to proceed to the payment page.
  4. Confirm your shipping address and select your payment method.
  5. Click “Confirm Order” to complete the purchasing process.
  6. Your purchase will then proceed to be delivery! 

Sorry, we do not accommodate to order cancellations at the moment. 

We only accept transactions in MYR (Malaysian Ringgit). 

Selected products are covered under warranty, which are:



Uniq Power banks 2 years 

Cables 3 years 


Cables 5 years 

Power banks 1 year 

Adapters 1 year

Car Chargers 1 year 

UV Sanitation Box 1 year


Cables 3 years 

Cables (3-in-1 only) 1 year 


Power banks 1 year 


Car holders 1 year 


Casings and other accessories are not covered under warranty, unless otherwise specified. 

We deliver to anywhere within Peninsular Malaysia. Delivery to East Malaysia is subjected to a minimum purchase of RM80.

Orders of RM100 and below are subjected to shipping charges of RM6 for West Malaysia and RM10 for East Malaysia. All orders of over RM100 are entitled to enjoy free delivery. Typically you will receive your package fulfilled by GDex within 1 to 3 working days.

Note: Delivery time may be affected during the Movement Control Order (MCO) period. We seek your kind understanding and bear with us during this period. 

Log in to your account and click on “Order History” to check for your order delivery status. All deliveries will be fulfilled by GDex. 

Please send an email to with the message title “Request to exchange/return/refund” and include the reason(s) that you wish to exchange/return the item(s) purchased from this website. Our customer service representative will then respond to your request accordingly.

The returned item(s) must be sent back in its original packaging (including all packaging, parts, accessories, manuals, and documentation). Please include a copy of your invoice to ensure your request is processed promptly.


Note: We do not accept returns of products purchased through other resellers or vendors. 

No worries! Just click on the WhatsApp button floating on our website to have a chat with our customer service representative, or drop us an email at, and we will get back to you ASAP. 


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